Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Michael & Laura Toronto.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

For any questions, please contact us at:
info@michaellauratoronto.com

1. Applicability

These Terms & Conditions apply to every offer, order, and agreement concluded through the website of Michael & Laura Toronto.

By placing an order, you confirm that you have read and agreed to these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and information on our website are accurate and up to date.

However:

  • Minor variations in color, size, or appearance may occur due to screen settings or manufacturing differences.

  • Typographical errors or inaccuracies may occur.

  • We reserve the right to correct errors and update information at any time without prior notice.

No rights can be derived from obvious mistakes or misprints.

3. Orders & Payment

Orders will only be processed after full payment has been received.

Available payment methods may vary depending on the customer’s country or region. Customers are responsible for selecting a payment method available in their location.

We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or violation of these Terms.

4. Processing & Delivery

Processing Time:
1–3 business days.

Estimated Shipping Time:
3–7 business days, depending on the destination.

Orders are shipped directly from our international fulfillment partners to ensure efficient global delivery.

Please note:

  • Delivery times are estimates and not guaranteed.

  • Delays caused by customs, carriers, peak seasons, or force majeure are outside our control.

  • Customers are responsible for any applicable customs duties or import taxes.

5. Returns & Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding returns, eligibility, and refund procedures.

Orders cannot be cancelled once processing has begun.

6. Liability

Michael & Laura Toronto is not liable for:

  • Loss or damage during shipping if tracking confirms successful delivery

  • Incorrect addresses provided by the customer

  • Delays caused by postal services, customs authorities, or unforeseen circumstances

Customers are responsible for carefully reviewing their shipping details before completing their purchase.

Address corrections must be requested within 24 hours of placing the order.

7. Intellectual Property

All website content, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Product designs

is the intellectual property of Michael & Laura Toronto and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Complaints must be submitted in writing via:

info@michaellauratoronto.com

We aim to respond within 5 business days.

We are committed to finding a fair and reasonable solution for every customer concern.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes shall be submitted to the competent court within the Netherlands, unless mandatory consumer protection laws provide otherwise.