Shipping & Delivery Policy

At Michael & Laura Toronto, we strive to deliver your order as quickly and efficiently as possible. Below you will find detailed information regarding our shipping and delivery process.

For any shipping-related questions, please contact us at:
info@michaellauratoronto.com

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that during high-demand periods, processing times may be slightly extended.

2. Estimated Delivery Time

The average estimated delivery time is 3–7 business days, depending on your location.

Please be aware:

  • Delivery times are estimates and not guaranteed.

  • Delays may occur due to customs clearance procedures, carrier delays, peak seasons, or unforeseen circumstances.

  • We are not responsible for shipping delays caused by third-party carriers or customs authorities.

3. Shipping Origin & Method

To ensure global availability and competitive pricing, orders are shipped directly from our international fulfillment partners.

Because shipments may cross international borders:

  • Customs duties, import taxes, or additional fees may apply depending on your country.

  • These charges are the responsibility of the customer and are not controlled by Michael & Laura Toronto.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country

  • Package weight

  • Selected shipping method

All applicable shipping fees will be clearly displayed before completing your purchase.

5. Responsibility & Delivery Confirmation

Once tracking information confirms that a package has been delivered to the address provided at checkout, responsibility transfers to the customer.

Please ensure that:

  • Your shipping address is correct and complete.

  • Any address errors are reported within 24 hours of placing the order.

We are not responsible for lost packages due to incorrect address details provided by the customer.

6. Tracking Information

All customers receive tracking details once their order has been dispatched. If you do not receive tracking information within 3 business days, please contact us.

Contact

For any questions regarding shipping or delivery, please contact:

Michael & Laura Toronto
Email: info@michaellauratoronto.com